Uplifting Blog
Service Measures and Metrics
Don’t Just Collect Data; Create Value
Service Measures and Metrics are a valuable building block for service improvement. But to build a service culture, the methodology of these metrics must be ...
Measure the Leading Indicators of a Stronger Service Culture
Building a strong and sustainable service culture takes time. But leaders often want to know much earlier if their efforts and investments are working.
7 Top Trends from 2018 Smarter Services Symposium
Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”.
Join Ron Kaufman at Service Council’s 2018 “Smarter Services Symposium” in Chicago
Join me at the Service Council 2018 Smarter Services Symposium in Chicago on September 17, 18, 19, 2018. This Symposium is a gathering of the ...
Measures of Success in Service Culture Transformation
How do you know if your service improvement efforts are really working? How can you be sure your service culture development program will achieve the ...
Your employees don’t care about service targets. And here’s why!
Businesses and communities for years have developed countless theories and ‘best practices’ to either Get Employees Who Care (Service Recruitment – Building Block #3) or ...
Customer Focused Surveys (Part Two)
Your customer survey must drive new action inside your organization. Don’t allow your survey process to become disconnected from the practical levers of power.
Measure the Leading Indicators of a Stronger Service Culture
Building a strong and sustainable service culture takes time. But leaders often want to know much earlier if their efforts and investments are working. So ...
Customer Focused Surveys (Part Three)
Customer focused surveys frequently collect data that is customer-specific. This ensures a regular flow of insights that lead to action. Common insights from these frequent ...
The Organization Customer Disconnect
The irony of this period of Big Data is that many organizations are becoming even more disconnected from their customers.
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