Uplifting Blog
Service Measures and Metrics
Be A Better Customer And Get Better Customer Service Quality
When you give a high level of customer service quality, your customers will appreciate you more. But when you give lousy service, your customers can ...
Should You Crack The Tough Nuts To Improve Customer Experience?
Years ago I used to focus on the worst members of the audience hoping to improve customer experience. The ones who crossed their arms and ...
Responsibility + Sensitivity = Cooperative Authority + Customer Service Leadership
E.J. wrote from the Middle East about a situation calling for customer service leadership: Ron, I was wondering if you can give me some advice. ...
Lifelong Learning, Customer Service Education Is A Passion
I am sometimes asked, “Where did you go to school and what did you study?” I graduated from Brown University in 1979 with a degree ...
Improve Customer Loyalty By Combating Negativity With Compassion
We meet people face-to-face, at counters, in meetings, in writing and over the phone. Often our moments of contact are brief, fragmented, and mere snapshots ...
Do The One Big Thing To Improve Customer Service Quality
Ever procrastinate? Who doesn’t! I often find myself digging through piles of mail, e-mail, invoices, newspapers and telephone messages when something more important is waiting ...
Stretch Yourself To Gain A Hands-On Service Education
Customer service education is a lifelong pursuit that offers lessons on nearly a daily basis. The more you learn to stretch your sense of service, ...
Define Your Purpose To Boost Service Skills
Having a clear picture of who you are, what you do and why you do it can increase your customer service skills like nothing else. ...
Disney Dreams Demonstrate Customer Service Excellence
Disneyland puts on an extravaganza of lights, fireworks, characters, and special effects called “Fantasmic” every evening. In the performance, Mickey Mouse has a dream with ...
Grading Customer Service Excellence
One workshop participant asked this question about grading customer service excellence: “I’m designing a performance measurement system for our in-house technology team and have run ...
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