Uplifting Blog
Service Recognition and Rewards
“What’s In It For Me” to Give Away a Golden Ticket?
Recently I received a letter from British Airways’ frequent flyer program, thanking me for my loyalty and providing me with a Golden Ticket. The letter ...
A Challenge to Recognize Great Service
Most companies and service providers are like all the people who just keep walking-living by the rule of "It's not my problem." But, there are ...
How Does Singapore Airlines Fly So High?
Profitable every year since the beginning, Singapore Airlines (SIA) frequently wins international awards for top customer service and in-flight quality. Here’s how they do it.
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