Uplifting Blog
Service Recovery & Guarantees
Total Recovery = Customer Delight = Customer Service Quality
Douglas, an elected delegate at the Democratic National Convention in the United States, dropped his Handspring Visor personal digital assistant (PDA) onto the stone floor ...
Laundry Unlimited ‘Bounces Back’ To Improve Customer Loyalty
When you want to improve customer loyalty, turn bad situations to your advantage. If things go wrong, step up to the plate to fix them. ...
Preserve The Loyalty You Deserve With Customer Service Excellence
My video duplication company has been a reliable and responsive supplier demonstrating customer service excellence through the years. They should be – I have spent ...
Saying ‘Sorry’ Isn’t Always Enough To Improve Service Quality
I lost my mobile telephone. The telephone company told me to file a police report and then come down to their office to buy a ...
Focus On Client Recovery First, System Recovery Second To Improve Customer Experience
When negative issues arise in the course of doing business, it’s important to focus initially on helping the client recover. When you work to improve ...
When Service Goes Wrong, Bounce Back to Improve Customer Loyalty!
We all try to do things right. No business sets out to do wrong when servicing customers. But life is full of unexpected moments and, ...
How to Turn an Airline Flight Delay into Customer Loyalty
Seven best practices for service recovery Each time a flight is cancelled, it’s an opportunity to irritate 300 captive customers–but it’s also a chance to ...
3 Simple Steps to Recovering Positive Customer Experience
A client recently asked: “When we make a mistake or fall short of a client expectation, how do we go beyond just fixing the problem ...
Growing Your Business with Service Recovery
No one has a perfect record when it comes to delivering service. You will have unhappy customers, and you will receive complaints. With social networking, ...
How to Uplift Angry Customers
Occasionally, into each life, a little rain must fall… in this case, the “rain” is an unhappy customer; this isn’t an “if”, it is a ...
Search for text below:
