Uplifting Blog
Service Recovery & Guarantees
One bad Apple threatens the cart!
The internet is awash with reports of problems with the iPhone 4, the most common being a design flaw with the antenna that leads to ...
“Sorry” is a start. But Toyota needs a higher gear to achieve service recovery
Regardless of whether Toyota was slow, ignorant or delusionary to the faults in its vehicles, one thing it has finally done is to say “We ...
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