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“HOW NOT TO DIE” is a fabulous book. Well worth reading and giving to others you care about.

I want to tell you about a book that we love so much my wife and I have given away more than a hundred copies to friends, clients and family members. The book is called ‘How Not to Die’ and it’s a provocative title. But it’s supposed to be because it’s really important and very …

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Fundamental Service Principles Create a Common Service Language

Watch Ron Kaufman talk about this topic on video (3 minutes). I’ve seen many organizations invest years and spend a lot of money on service training for their employees. The intention is always the same: to deliver service excellence, and to create a sustainable service culture. Yet time and again, I’ll ask leaders, “What does service …

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How Emotional Judo Can Help You Take Control of Every Conflict

Falsely accused? Resist the urge to proclaim your innocence. It’s a situation most of us dread. You’re faced with an angry customer, boss, employee, or family member. Something’s gone wrong and they’re about to tell you off. You can feel your blood pressure rising. What do you do?  Try emotional judo. This customer service advice comes from Ron …

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Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.