Uplifting Blog
Uplifting Service Book
Are You A Nice or Naughty Customer? Eight Ways to Be a Better Customer This Holiday Season—and Get Better Service in Return
Especially during the busy holiday season, customers wait on hold for an eternity. Complaints go unanswered. Salespeople and customer service providers seem more like Scrooge ...
UPLIFTING SERVICE book in all formats on Amazon.com
New York Times bestselling book, “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet” is now in hard copy, ...
What’s behind Ron Kaufman’s most popular keynote speeches?
In these short videos, Ron Kaufman explains the rationale, insights, and big ideas behind his three most popular keynote speeches: The Service Keynote, The Leadership ...
Should a low-cost airline be tagged with “service”?
A recent article in Businessweek caught my eye. Titled “Most-hated airline is also the most profitable”, the author states, “…the low-cost model rightly treats airfare ...
Five Major Business Mistakes to Avoid in 2014
2014 will bring changes, opportunities and dangers for your business. Industries are collapsing, careers are converging, and work is migrating or disappearing altogether. Each of ...
Take a Service Action that Starts a Chain Reaction
What if our measure of success was not just doing our job and getting things done, but working right through the person we are serving ...
A Personal Path to Service
For the past 40 years I have been on a mission to improve the world. The vision that motivates and sustains me is a world ...
Four Steps to a Timeless Business Strategy
This article was on building a timeless business strategy first published in Bloomberg Businessweek. (Copyright, Ron Kaufman) Sit back and relax. Go ahead and loosen ...
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