Uplifting Blog
Voice of the Customer
It’s Your Turn to Speak Up Today (and be Rewarded)
What is your point of view about our point of view that service is the reason we are here? Do you agree (or disagree) with ...
How to create loyal customers and brand evangelists in the travel and hospitality industry
Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same ...
It’s Your Turn to Speak Up Today (and be Rewarded)
What is your point of view about our point of view that service is the reason we are here? Do you agree (or disagree) with ...
10 Reasons Why Customer Complaints Are Good News (Part Two)
As I wrote about in Part One of this mini series, customer complaints can be great opportunities for you and your team to learn and ...
The Value of Customer Complaints: Ten Reasons Why Complaints are a Good Thing (Part One)
Learning the value of customer complaints is an important step in taking your company to the next level.
Service Attitude Builds Loyalty (Never Mind the Mosquitoes)
I recently spent a weekend on an island near Singapore. My Dad and I were looking for an easy get-away in a country that was ...
Google and Motorola – A Customer Service Divorce?
Google has a pretty good reputation for customer service. The world’s largest search engine gives people the results that they need. Their Google Docs suite ...
Seven Ways to Take Advantage of the Social Power of Your Satisfied (and Not-So-Satisfied) Customers
Today, we tweet about the latest books we’ve read. We let our friends know where we’re eating lunch via Facebook. We Instagram pictures of our ...
The Death of Customer Satisfaction
Every day, a quarter of the world’s population connects via Nokia Siemens Networks infrastructure, products, and solutions. The company serves telecommunications providers and partners in ...
Leveraging the Online Service Experience of Customers
Many of us can recall a story about poor customer service that went viral on the Internet. (Think United Airlines and guitars, or Federal Express ...
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