Uplifting Blog
Voice of the Customer
6 Ways to Get Customer Feedback to Improve Your Service Brand
Brand perception is simply the way customers perceive your organization. This perception is influenced by many factors: your products or services, style of communication, corporate ...
The Marketing of Superior Service – whose voice will be heard?
American Express Global Customer Service Barometer says that 92% of people are most influenced by a company’s reputation or brand, and 88% say that they ...
Think you know your customers? Think again!
Do you really know your customers well enough to stand apart from your competition? Do you want to? Many people say they know who their ...
10 Reasons Why Customer Complaints Are Good News (Part Two)
6. Fuel for an Uplifting Service Culture
• Complaints can work as a trigger for taking new action and catalyzing positive change.
• Sharing customer complaints throughout ...
The Value of Customer Complaints: Ten Reasons Why Complaints are a Good Thing (Part One)
When things go wrong, your customers will complain. Surprisingly, this can be good for you and constructive for your organization. Here are 10 ways customer ...
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