Voice of the Customer

10 Reasons Why Customer Complaints Are Good News (Part Two)

6. Fuel for an Uplifting Service Culture

• Complaints can work as a trigger for taking new action and catalyzing positive change.

• Sharing customer complaints throughout the organization educates everyone to understand what your customers experience, expect and insist upon receiving.

• Complaints prevent complacency. New problems keep humility high and teammates on their toes.

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Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.