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Discover How to Create a Culture That Makes Your Organization STAND OUT
Is your organization ready for the future of service? In the beginning, all a business needed was a great product. Then everyone had great products.
#1 Global Guru in Customer Experience… for the 7th year in a row!
I just got word that I've been voted for #1 Global Guru in Customer Experience for the 7th year in a row!! YOUR vote and ...
Invest in SERVICE PARTNERSHIPS to take your organization to the top of your industry
Do your customers care if your organization succeeds? If not, you need this mindset shift. Many people think of service as a one way street: ...
Ron Kaufman’s Inspiring New Year’s Reflection from an Enchanting Eucalyptus Grove in Esperance, Australia
Harness the power of the new year with the wisdom of the eucalyptus! These incredible trees live for centuries, reaching towering heights, all while enduring ...
The Service Mindset That Wins Lifelong Customers
What’s the best way to turn angry customers into raving fans? Shift from a reactive to a proactive approach. Here’s what I mean:
Think You Know What Your Customers REALLY Want? Think Again
What do coconuts have to do with SERVICE EXCELLENCE? Find out in the video below… Your customers have endless options. And your competition is ready ...
What’s Love Got to Do with Leadership?
Want to lead your organization to long lasting success? Don’t overlook this. The world (and business) is changing fast. Customers and employees expect more from ...
Don’t Ignore this Essential Key to Accelerating Your Organization’s Success
Competition has always been tough – but today it’s even more so. So how can you stand out? Build the best product on the market? ...
What Your Team Members Need to Know In Order to Turn Customers Into Raving Fans
Market research, business intelligence, and customer feedback, all provide important insights when you’re growing a business. But there’s one key area where many organizations don’t ...
What Leaders Must Understand to Create Transformative Change and More Organizational Success
How can you ensure your organization is poised for success – even in these turbulent times? You might be surprised by the answer…
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