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How Leading B2B Companies Create Lasting Value
What sets successful B2B companies apart? In industries like technology, manufacturing, and logistics, leaders often think the key to success is better products, faster processes, ...
Why Some Companies Always Stay on Top
What’s the secret to staying ahead in a market that never stops changing? It’s not enough to simply meet today’s needs. The organizations that thrive ...
The Right Way and the Wrong Way to Implement AI
AI is transforming everything but is it changing your organization for the better? AI can be a valuable service tool. Implemented well, AI creates more ...
Discover How to Create a Culture That Makes Your Organization STAND OUT
Is your organization ready for the future of service? In the beginning, all a business needed was a great product. Then everyone had great products.
#1 Global Guru in Customer Experience… for the 7th year in a row!
I just got word that I've been voted for #1 Global Guru in Customer Experience for the 7th year in a row!! YOUR vote and ...
Invest in SERVICE PARTNERSHIPS to take your organization to the top of your industry
Do your customers care if your organization succeeds? If not, you need this mindset shift. Many people think of service as a one way street: ...
Ron Kaufman’s Inspiring New Year’s Reflection from an Enchanting Eucalyptus Grove in Esperance, Australia
Harness the power of the new year with the wisdom of the eucalyptus! These incredible trees live for centuries, reaching towering heights, all while enduring ...
The Service Mindset That Wins Lifelong Customers
What’s the best way to turn angry customers into raving fans? Shift from a reactive to a proactive approach. Here’s what I mean:
Think You Know What Your Customers REALLY Want? Think Again
What do coconuts have to do with SERVICE EXCELLENCE? Find out in the video below… Your customers have endless options. And your competition is ready ...
What’s Love Got to Do with Leadership?
Want to lead your organization to long lasting success? Don’t overlook this. The world (and business) is changing fast. Customers and employees expect more from ...
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