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The #1 Mindset for Successful Business Leaders
When people think of service, they most often think of serving the customer. But I learned early on that there’s SO much more to it ...
How to Build an Organizational Culture of Exceptional Service
Your service culture (and your organization’s success) depends on you. As the leader of your organization, you are responsible for making service a top priority. ...
Is Your Organization Focused on the Partnerships that Matter?
A lot of the conversations about customer service focus on the service provider. But the service landscape has evolved. It’s no longer enough to think ...
Service Matters Because WELL-BEING Matters
Today is World Teachers' Day! Let's celebrate with some stories about how teachers change lives. Here's mine. :-)
Your Vote Helps Us Reach More People and Change More Lives
I’m feeling very grateful to be connected to YOU, and for the impact our Uplifting Community has on the world! 🌏
Delight Your Customers with Ideas From Every Level of Your Organization
Want to be the best in your industry? Be sure your organization is doing these 2 things: 1) Get crystal clear on what kind of ...
How Your Culture Influences Customer Service
Your team members can't effectively serve your customers without a unifying message that motivates and guides their actions.
What is the Difference Between a Leader and a Manager?
Want to inspire and lead your team? First get clarity on whether you're leading... or managing.
Why Every Moment Matters When It Comes to Customer Interactions
How a single moment can cost you customers … plus how to fix it. Every moment of every service interaction is an opportunity for your ...
Discover the #1 Insight Leaders Must Remember
Developing a culture of service excellence is one of the best ways I know to build an organization that creates more value for customers, team ...
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