Uplifting Blog
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How Measuring What Matters Improves Your Service AND Your Profitability
Are you encouraging your team to focus on the wrong things? Lots of leaders are – and they don't even realize it!
How Your Employees Can Drive Business Innovations That Pay Off
There are lots of recommendations out there for increasing employee loyalty and reducing turnover. But here's something organizations often overlook: their own employees' creativity and ...
How To Keep Your Team Focused, Engaged, and Serving Better Every Day
As a leader, a big part of your job is to sustain your team's focus on service excellence and enthusiasm for delivering more customer value. ...
How to Remove the Roadblocks that Prevent Customer Service Improvements
Great leaders know this insight about improving team performance - and it's not about inspiring or motivating them!
Business Growth and Success Require CLARITY
In the 1990s, the government of Singapore had a big problem. And I was hired to help solve it. Here's what I learned – and ...
How to Help Your Team Make Better Decisions
Empowerment is a common buzzword in leadership circles. It's hard to empower your team if you don't trust their ability to make the right decisions.
How to Measure What Matters When It Comes to Customer Experience
A better customer experience means more loyalty, more revenue, and a better all-around financial performance... right? Yes, but... here's the problem with this equation. 👇
You can ALWAYS improve your service. Here’s how I stepped up mine…
Here's the problem with delivering a delightful customer experience -- It's never one and done. In fact, it can't be! That's because the customer experience ...
How to Build a Business that Serves and Uplifts
It’s time to acknowledge an important truth – business can and should do more. For decades, profit and shareholder value have reigned supreme as the ...
How to Stay Ahead of Customer Expectations
The field of customer service has evolved. Has your organization kept up? The marketplace today is global, rapidly changing, and hypercompetitive. To stay ahead your ...
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