Two years ago the national airline of Mauritius was struggling with financial losses, poor customer service ratings, and low staff morale. Set in a difficult commercial environment, the company faced many business and cultural challenges.
A new CEO and dedicated top team launched a bold attempt to achieve profitability and service reputation in just two years. An audacious element of the plan was inspiring all employees to commit to “Stepping UP Together”. Air Mauritius engaged UP to work on this challenge. The resulting ‘Go Big, Go Fast’ engagement contributed to Air Mauritius’ profitability in 2013 and achieving the goal of a 4 Star Skytrax rating in 2 years.
