ADAPTING FROM THE INSIDE OUT

Uplifting Service trained selected Microsoft employees and partners as Uplifting Service Leaders to teach and internalize service principles throughout the organization. These Course Leaders conducted Uplifting Service workshops in major cities around the world, enabling employees to listen and respond more effectively, and take personal accountability for customer satisfaction. Today, CPE program teams use the language and tools learned from Uplifting Service to improve product support, new program planning, launch design, as well as future product and service development.

“Ron Kaufman offers a strategy on how to uplift the world around us. For mankind, it’s transformational. For business, it’s a clean and clear path to a sustainable competitive advantage.”

Thomas Moran
Director, Customer and Partner Experience
Microsoft Corporation