Every day, a quarter of the world’s population connects using Nokia Siemens Networks (NN) infrastructure and solutions. However, competition is fierce in the telecom market, and NN must do all that it can to maintain and grow its customer base.
To support this effort, NN turned to Ron Kaufman’s Uplifting Service program to create a service culture that would distinguish NN from competitors. CEO Rajeev Suri explains, saying, “Today, everyone has access to the same information, technology is outdated faster than ever before and competitors can replicate everything except our attitude, and our service-focused actions.”
