Xerox

Raising the Bar on Customer Service Excellence

Just two decades after it was founded, Xerox Emirates became a leader in market share and profitability. By 2006, it was a three-time quality award winner known for operational excellence. However, that year, the company committed to do even more.

With an ambitious new goal to double its size in four years, Xerox brought in renowned service expert Ron Kaufman to help. General Manager, Andrew Hurt, explains saying, “We had a strong heritage in customer satisfaction. The big question was how to raise the bar and further improve what we were already doing. Uplifting Service delivered what we needed.”

CUSTOMER SATISFACTION SOARS

Ron’s Uplifting Service program became the key pillar in the company’s growth strategy. Using in-house Certified Course Leaders, the program was customized around Xerox’s industry and culture. The results were remarkable. Xerox saw an immediate boost in employee motivation, as well as a 53% Gross Profit Growth and 52% Net Profit Growth. What’s more, Xerox launched an inspired service- recovery project, turning customer complaints into rising satisfaction scores.

“This program generated so many new ideas and opportunities that it was necessary to establish an Uplifting Service task force to prioritize initiatives.”

Andrew Hurt
General Manager
Xerox Emirates

Ron Kaufman
Scroll to Top

How to Succeed
with Service

A Free Video Series for Leaders,
Managers, and CEOs

Discover how to differentiate your brand, improve financial performance,
and transform your service culture by delivering more value to everyone
you serve.

How to Succeed with Service?

A FREE video series for leaders, managers, and CEOs

Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.

Join the Worldwide Uplifting Community

We’ll send you free resources, education, and ideas for creating positive change in the world.

Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.