Enjoy this selection of “Top 5” thought provoking posts.
Read, reflect, write a comment, and share these ideas with others.
Happy New Year everyone!
Service Standards and Service Excellence….are Not the Same Thing!
by Jeff Eilertsen
Measure the Leading Indicators of a Stronger Service Culture
by Ron Kaufman
Which post is your favorite? What are your thoughts and comments?
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Here’s what’s next…
Check your email for the welcome we just sent – and reply to let us know you received it!
We’ve included some useful resources
for you to explore…
…and we’ll be in touch to share more ideas
and invitations for you.