Enjoy this selection of “Top 5” thought provoking posts.
Read, reflect, write a comment, and share these ideas with others.
Happy New Year everyone!
![](https://www.ronkaufman.com/wp-content/uploads/2015/12/Aligned-Service-Language-and-Service-Culture-1024x614.jpg)
![](https://www.ronkaufman.com/wp-content/uploads/2015/12/shutterstock_109409330.jpg)
![](https://www.ronkaufman.com/wp-content/uploads/2015/12/Get-the-Right-People-On-and-Off-the-Bus-1024x683.jpg)
![](https://www.ronkaufman.com/wp-content/uploads/2015/12/Service-Standards-vs-Service-Excellence-648x1024.jpg)
Service Standards and Service Excellence….are Not the Same Thing!
by Jeff Eilertsen
![](https://www.ronkaufman.com/wp-content/uploads/2015/12/NTL-CEO-with-Award-Winners-1024x593.png)
Measure the Leading Indicators of a Stronger Service Culture
by Ron Kaufman
Which post is your favorite? What are your thoughts and comments?
We look forward to hearing from you!