Below is an Autogenerated Transcript

This is Ron Kaufman. I am on the balcony in Singapore and you can hear in the background it’s raining. Some  people say “Oh no it’s raining”. But I  want to talk to you about rain right now because rain also brings rejuvenation. Rain  is necessary. Rain  is what allows for a refreshing of the world and cultivation of a future, a successful future together. The  world is being reigned on right now by unexpected and turbulent times. All  of us are adjusting. “Oh no it’s raining” or it could be “thank goodness it’s raining”. As  we cultivate the future together, there are three themes I want to bring forward about service which you know I’ve been spending my whole adult life teaching all over the world. 

Number  one is understanding that service is what ties us together as human beings. It’s  what enables us to connect and care for each other and build a future together, improving  our abilities to deliver service, developing the skill set, learning a toolset, building a mindset to be able to continually create more value for our customers and our colleagues but also in the communities where we live and work and serve. 

And  very importantly increasing our appreciation of service, every time we see it, every time we can sense it when somebody does something for you to take that moment and say thank you to appreciate them, to let them know what they did right. 

And  maybe to learn from it so you can improve the service that you provide. Now  for decades I’ve been travelling all over the world teaching service, uplifting service. And  for the past three years your votes have ranked me number one in the world in customer service with global gurus. I want to ask for your vote again this year. Because  in the year to come we’re going to need to learn to understand, deliver and appreciate service like never before. Well I promise to commit myself and our team to do everything we can to bring forth greater understanding, better skills for delivery, and a much higher level appreciation of service in the lives we share together. I wish you all the best in the coming years and look forward to being in touch with you again. Thanks for your support, thanks for your vote.