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Want to know what sets industry leaders apart from the rest?
World-class organizations stand out because they are always adding more value to their service offerings.
How do they achieve this?
By tapping into their leaders’ and teams’ passion and expanding everyone’s expertise! When you and your people are genuinely enthusiastic about what you do and have deep knowledge in the field… Magic happens!
Your organization will start to create innovative solutions that wow customers, build trust and loyalty through authentic interactions, drive continuous improvement and push boundaries, and contribute to a strong, differentiated brand identity.
By role modeling and fostering a culture that celebrates expertise, nurtures passion, and supports a culture of continuous improvement, your organization will become celebrated as an industry leader.
Plus! You’ll attract top talent who are motivated by mastery and impact. The result? Sustainable growth, a deep bench of talent, and market leadership.
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Below is an Autogenerated Transcript
If you find a domain, remember we were talking about domain expertise, in which you actually feel a calling. Like, “Ooh, that, that intrigues me.” You know, people need to get up on stage and do their thing, and then they just get in, there’s something weak about the way they close. And they deserve to do better because they’re serving the audience well as a speaker, and they’ve got a good back-end product, whether it’s a workshop or it’s a book or, you know, consulting or coaching or whatever it might be. I can help them. Okay.
So then when you hear my voice like, “I want to do this. I care about it.” Now let me figure out how to do it in a way that is so distinctive that I can be proud of it. So distinctive that I do it in my own unique way. Doesn’t have to be transformational, or completely different, but in my own style, my own unique way that will then have people go, “Oh, that’s him.” So, then the recognition, I mean, who are you competing with? You. It’s not a competition then. It’s just an authentic expression of who you are.
And I’ve been very, very grateful and privileged to be able to do that, not just with service improvement and not just with the service improvement on the frontline, like at the airport where I started out helping, or the police or HDB or CPF, but actually then service as a strategy, then service in B2B as well as B2C. Business to business as well as business to consumer, then internal service between finance and IT and HR, as well as external customers. And then building a culture of service within a large complex organization.
So, the field just kept challenging me to create, to invent. And I would say that I’m more addicted to that. Like with care, you can hear my “Oh, I got 30…” “It’s gonna take me…” “I’m looking forward to it.” I’m alive. It’s not going to die when you’re like that. And that’s a healthy addiction.
