Below is an Autogenerated Transcript

Hi this is Ron Kaufman at Lux Grand Gaube Resort on the beautiful island nation of Mauritius. You can see behind me, that’s a little quiet right now. Many people are back in their rooms getting ready to come back out for dinner. And when dinner time comes it’s going to be busy. The customers will be busy enjoying being guests here at this beautiful 5-star resort. But the staff and team members will also be busy taking good care of them. I want to talk to you about those staff and team members. Right now there’s an enormous labour shortage in the service industry. And it’s not just in hospitality and it’s not just in Mauritius.

Fortunately, organizations that have invested the time, the effort, and the real commitment to building strong cultures of service are the ones that are attracting and keeping great talent. If you’ve been doing that in the past you understand what I’m talking about. If you haven’t been doing it before, now it’s more important than ever. How are you going to get people to say I want to join your team, I want to work in your organization? And if you do recruit them successfully, how are you going to get them to stay?

Only, if you have an outstanding service culture inside with each other as well as externally for your customers. Only, if you provide great career development opportunities which are part of service from leaders and managers to frontline staff. So more than ever before building a strong service culture is a competitive advantage. Not just for attracting and retaining loyal customers, but for attracting and retaining loyal staff. Ron Kaufman in Mauritius. Look forward to seeing you again soon.