Below is an Autogenerated Transcript

Hello, everybody.

This is Ron Kaufman.

I’m in Monterrey, Mexico today teaching for leaders of large organizations across a wide variety of industries.

If you think translating what I teach into Spanish is difficult. It’s nothing compared to the enormous challenge that every leader faces in getting the teams within your organization to speak a common service language, so that they can collaborate with each other to improve the service they provide to each other, rather than just operating in silos, and can coordinate to provide better service and better value to the external paying client or paying customer.

I mean, think about it. The problem is that every one of your departments has its own language. HR talks about compensation and recruitment and benefits and appraisal. IT talks about bandwidth and cloud storage and password protection. The people in finance are focused on expenses and cash flow and top line and budget reports.

You’ve got the challenge of getting all of those people speaking the same service language so that they can understand what is the experience like from the service recipient’s point of view and our methodology for building an uplifting service culture, the very first building block of 12 building blocks is called Common Service Language.

We’ve got a methodology that helps all of your people understand that service is taking action to create value for someone, and that from that someone’s point of view, there are six different levels of service that they can use to evaluate how good or bad is the service that you provide. Criminal. Basic. Expected. Desired. Surprising. Unbelievable.

We call these the six levels of service. And they’re always slipping down, which means that uplifting service is always finding and taking the next step up to create more value. And then there are four categories of value. And then there are the perception points, not the process and procedural steps, but the perception that your customer or colleague has about the service you provide.

Helping large organizations to implement this kind of a methodology, this proven approach to create a common service language and a consistently uplifting service culture is what we’ve been doing for decades. And if you like help for us to do that with you in your organization, book a call. We’ll hear the situation you’re facing and help you come up with a customized implementation roadmap to build not just the Common Service Language building block, which is first, but the other building blocks as well. To make your organization an outstanding organization and have your customers experience better service, better quality, and higher value. Now and for years to come.