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Do your customers care if your organization succeeds? If not, you need this mindset shift.
Many people think of service as a one way street: service provider to customer. But for industry-leading organizations, this isn’t the case. Organizations with a focus on building uplifting service cultures understand something the rest don’t.
Service is not just for the customer! It’s for your team members and employees, your colleagues and partners, your communities and customers, and you!
You see, when your organization truly serves and cares about all of these people, they care about your organization in turn. And you want them to care about your organization.
This is how you attract and retain the right people to work for and with your organization.
This is how you attract vendors, contractors, affiliates, and other partners who are committed to serving you AND your customers well.
And when you work together with all these partners to serve your customers better… you’ll win lifelong customers who become advocates for your organization.
Because when you care about others, they care about you. We are all in a service partnership with each other!
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Below is an Autogenerated Transcript
Unbelievable. Yeah. Come here. Come here. Come here. What’s your name? Adio. Adio. We’ve never met before, OK. And that’s the second thing that we just did really give you what you wanted, right? Okay. So, what is he right now in this position? He’s the videographer. What is a videographer? It somebody takes action to create for who and who is the someone else, we’re going to be able to watch and have fun, right? But for him to be able to take the action that created very high value, who else in this room needed to take action? We did. So, I have a question here between the 2 of us who is the service provider? Both of us Okay. This is what’s called service partners. When you get both sides, they can create value for both sides so that everyone creates more value and experience. OK, let’s give him a big clap. Thank you very much. Letter to meet you. Thank you.
