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Want to build trust and well-being in your organization, even in an age of anxiety and uncertainty?
As a leader, it’s up to you to build an organization that provides a sense of stability and reassurance to your customers, employees, partners, colleagues, and communities.
But how do you build genuine connections in an age of quick opinions and assumptions?
In a world that keeps changing faster and faster? By cultivating a culture of openness, curiosity, and a willingness to engage in meaningful conversations.
When you prioritize this kind of culture, you create trust and loyalty with your customers, attract and retain talented employees who are driven by your organization’s vision, encourage innovative thinking, and differentiate your brand through genuine, human-centered experiences.
Doing this requires a deep commitment from leadership and a willingness to challenge assumptions and biases. But the effort is worth it! When you are deliberate about building a strong, supportive culture, your organization becomes more resilient and your brand more distinguished.
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Below is an Autogenerated Transcript
You know, a fundamental element of being human is the phenomenon of anxiety. And I mean it just, it’s there. Right, you know, at what age do you realize that great grandpa isn’t alive anymore? That grandma passed away. That your own parents are mortal. Oh, guess what? One day it’s coming for you too. Right? Ain’t nobody talking about that very much. So, the little ones saying, “You can be anything you want to be.” Right? And yet always there in the background, is this running towards death.
So then with such a fundamental existential source of potential anxiety, people are looking for ways to say, “I got this.” “I know that.” “I can count on this.” “This is dependable.” And that can, as you’ve pointed out, include the way we assess other cultures. The way we anticipate the way other people are going to be, rather than being open to and curious about or even generativity encouraging of the possibility that there’s a way of engaging that’s different than what either of us knew was going to happen. Yeah. For example, the use of the word “thinking” in today’s world has been incredibly debased. You know what I think? And then they blurt something at you. They’re not thinking at all. Yeah. Just blurting out opinions with no, no reflection.
So, what’s a good example of thinking? When people come together and you’re going to engage in a conversation, or you can do it with yourself, and you really don’t know where this conversation is going to go. And you’re open to engaging and exploring and dancing in language together, and you find yourself then, really thinking. Now that can also be with a book, because a conversation with an author is long past where the text is another form of, you know, what’s there and what do I bring to this already… And so that kind of curiosity, openness to new possibilities, willingness to set aside preexisting conclusions, these are fundamental practices for well-being in today’s world.
