On the evening of September 12th, Ron Kaufman delivered the complete package of thought provoking information and actionable structures for Actionable Service Education at HBS.

The presentation engaged everyone, got us talking to each other at regular intervals, and showed an organized path to build a different kind of service-focused organization.

It was illuminating, entertaining, AND PRACTICAL. He clearly differentiated business aspects that are overlooked with specifics from many industries: airline, IT, logistics and supply chain, and even the pizza business. You had to be there.