Dear Readers, Friends and Colleagues in Uplifting Service, As we leave 2010 behind and move into a new year shining with promise, I ponder how to make this the best year yet. … Read More
The Expression of Appreciation – Creating the Culture of Gratitude
Let me begin by thanking you; thanking you for taking the time to read our blog and learn more about ways to improve customer service, for your passion for service. Here’s an … Read More
Uplifting Service Book – Group Discussion Guide
Uplifting Service Book Group Discussion Guide This complimentary Uplifting Service Discussion Guide will enable you and your team to build a stronger and more sustainable service culture. Key questions for each chapter encourage personal … Read More
Rewire Your Culture Around Service—and Fix Your Toughest Problems Once and for All
The Year of Customer Delight: Global service guru Ron Kaufman explains why you should rewire your culture around meaningful service can create happy customers, engaged employees, and increased profitability in 2015. Here, … Read More
Top 5 Provocative Posts from 2015
Enjoy this selection of “Top 5” thought provoking posts. Read, reflect, write a comment, and share these customer service ideas with others. Happy New Year everyone! How to Increase Productivity and Improve Service … Read More
The Many Fields of Service
My entire professional life has been in Sales and Marketing, the many fields of service and customer experience. In the early years, I juggled the responsibilities of single motherhood and of a … Read More
Q&A with Ron Kaufman: Harnessing the Power of Service in India through Human Resources
Read about our Q&A with Ron Kaufman about ways to improve customer service. Q: In your opinion, what are some key differences in Indian service culture compared to global practices? A: The volume … Read More
Don’t Just Collect Data; Create Value
Service Measures and Metrics are a valuable building block for good customer service improvement. But to build a service culture, the methodology of these metrics must be uplifting for those you query … Read More
LUX* Resorts – Case Study in World’s Leading Services Marketing Textbook
LUX* Resorts: Staging a Service Revolution in a Resort Chain. LUX* is a successful hospitality group operating in the Indian Ocean as well as other locations. In its previous incarnation, the company suffered … Read More
First Choose Your Target, Then Fire at the Bull’s-Eye
First, choose your target. One of my clients launched a vigorous customer service improvement program to create greater value for external customers. Hundreds of classes were conducted for thousands of Service Champions … Read More