In these short videos, Ron Kaufman explains the rationale, insights, and big ideas behind his three most popular customer service keynote speeches: The Service Keynote, The Leadership Keynote, and The Culture Keynote. … Read More
Are You A Nice or Naughty Customer? Eight Ways to Be a Better Customer This Holiday Season—and Get Better Service in Return
Especially during the busy holiday season, customers wait on hold for an eternity. Complaints go unanswered. Salespeople and customer service providers seem more like Scrooge than Santa’s helpers. If you think customer … Read More
The Marketing of Superior Service – whose voice will be heard?
In days long ago passed, a neighbor’s recommendation meant everything. Word of mouth was king, and if the buzz at the water-cooler about your business, product, or service, was favorable, you were … Read More
Living Globally, Contributing Locally – The Expat Living Interview with Ron Kaufman
This interview was originally published in EXPAT LIVING Magazine, and written by Monica Pitrelli. Struggling with bad customer service? Yeah, us too. But before you unleash on the next bumbling waiter or … Read More
Service Creativity in a Coffee Cup
The customer service superstars at LUX* Cafe in Maldives have done it again! Check out amazing service creativity as seen in their cappuccino foam creations. The cup above was created to help … Read More
The Six Signs of a Second Rate Service Culture
In our work with organizations all over the world, we encounter six signs of substandard service culture and customer service. Each of these signs can defeat the best intentions of service leaders … Read More
DON’T BE CONFUSED! Service is the Foundation for Your Culture (not just one of the arrows)
DON’T BE CONFUSED! Quality customer service is the foundation for a strong and sustainable culture – and not just one of the many arrows of interest in business. In this short video, … Read More
Uplifting Service – Book Review from Technology Guru
Every once in a while someone takes the time to write an exceptional review of one of the best customer service books, our New York Times bestseller, “UPLIFTING SERVICE: The Proven Path … Read More
How to create loyal customers and brand evangelists in the travel and hospitality industry
Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the loyal customers and … Read More
R.I.P. Tony Buzan, Memorial Appreciation
R.I.P Tony Buzan, 1946–2019. Creator of the MindMapping Technique, founder of World Memory Championship, author of 80 books, educator, innovator, good friend. Thank you for all your uplifting service and contributions to … Read More