The customer service superstars at LUX* Cafe in Maldives have done it again! Check out amazing service creativity as seen in their cappuccino foam creations. The cup above was created to help … Read More
The Six Signs of a Second Rate Service Culture
In our work with organizations all over the world, we encounter six signs of substandard service culture and customer service. Each of these signs can defeat the best intentions of service leaders … Read More
DON’T BE CONFUSED! Service is the Foundation for Your Culture (not just one of the arrows)
DON’T BE CONFUSED! Quality customer service is the foundation for a strong and sustainable culture – and not just one of the many arrows of interest in business. In this short video, … Read More
Uplifting Service – Book Review from Technology Guru
Every once in a while someone takes the time to write an exceptional review of one of the best customer service books, our New York Times bestseller, “UPLIFTING SERVICE: The Proven Path … Read More
How to create loyal customers and brand evangelists in the travel and hospitality industry
Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the loyal customers and … Read More
R.I.P. Tony Buzan, Memorial Appreciation
R.I.P Tony Buzan, 1946–2019. Creator of the MindMapping Technique, founder of World Memory Championship, author of 80 books, educator, innovator, good friend. Thank you for all your uplifting service and contributions to … Read More
2011: A Year of Uplifting Service
Dear Readers, Friends and Colleagues in Uplifting Service, As we leave 2010 behind and move into a new year shining with promise, I ponder how to make this the best year yet. … Read More
The Expression of Appreciation – Creating the Culture of Gratitude
Let me begin by thanking you; thanking you for taking the time to read our blog and learn more about ways to improve customer service, for your passion for service. Here’s an … Read More
Uplifting Service Book – Group Discussion Guide
Uplifting Service Book Group Discussion Guide This complimentary Uplifting Service Discussion Guide will enable you and your team to build a stronger and more sustainable service culture. Key questions for each chapter encourage personal … Read More
Rewire Your Culture Around Service—and Fix Your Toughest Problems Once and for All
The Year of Customer Delight: Global service guru Ron Kaufman explains why you should rewire your culture around meaningful service can create happy customers, engaged employees, and increased profitability in 2015. Here, … Read More