Uplifting Blog
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Recent Blog Posts
The ultimate value dimension
What are the seven characteristics of one-to-one service that matches every customer value dimension? Learn how to give each customer what they want, exactly when ...
Why Leadership is Critical to Building an Uplifting Service Culture
Many CEOs and senior leaders have risen to the top as experts in their industries or as specialists in technical competencies – not as experts ...
Benchmarking Inside and Out
Benchmarking means comparing yourself with – and learning from – the very best in any field or endeavor. We recommend you benchmark service leaders from ...
2011: A Year of Uplifting Service
As we leave 2010 behind and move into a new year shining with promise, I ponder how to make this the best year yet. I ...
Amazon does not ‘deliver customer service’, they build powerful partnerships.
Amazon’s customer service has always been recognized and applauded as world-class. This is remarkable, especially since it is a purely online retailer. Amazon has hardly ...
A timely lesson from Southwest Airlines. Do your employees see “The BIG Picture”, too?
The best service isn’t necessarily about getting a plane to depart on time or sticking to policy. In fact, it can mean making a decision ...
How Singapore is Meeting a National Service Challenge
Singapore is a unique and extraordinary island. The country has no natural resources other than its people and location. It takes less than an hour ...
Think you know your customers? Think again!
Do you really know your customers well enough to stand apart from your competition? Do you want to? Many people say they know who their ...
Make the Shift from ‘Me’ To ‘We’
The most listened-to radio station in the world is WIIFM, which stands for “What’s in it for me?” Some people throw this question like a ...
What is the Dollar Value of an Uplifting Service Culture?
How much is an Uplifting Service Culture worth to you? Many people think quantifying excellence in service is an exercise in “fuzzy math”. Do you ...
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