Below is an Autogenerated Transcript

Now, when I travel, hello when I travel which is a lot I like to get good service because I teach about service. The immigration officer, I want a smile, the customs officer, I want a “Hello, welcome to the country on the airplane. I want great service in the hotel, I want good service, and I want the taxi driver to smile. 

What can I do to take personal responsibility for getting great service? What can I do?

I can go like “Hello, how are you today, how’s the kids, the family, everything, all right?

Good.

How’s the weather, how’s the economy.. oh crap!”

I mean, I’ll do that when I’m in the mood but let’s face it I’m human too and I’m not always going to be in the mood. So, I developed these cool little cards and I printed up 40,000 of these cards, and this little card has a nice sunshine smile on it and it says “Good job! your service is terrific” and what I do now is I walk up to immigration right and before I go to look for my passport I take this card and I put it on the counter and then I go look for my passport. 

I say “Hello, they give me my passport..” When I get on board the airplane, the first thing I do is sit down.  I said “I’d like to speak to the leading steward please” fella comes over “Yes sir, is there anything wrong is there, anything wrong?”

I go “No, no, not at all here these are for you and your crew” they think so he goes “Oh thank you sir again” he goes off he shows everybody else is on the crew and I tell you all during the flight I’ve got people going “Hello Mr. Kaufman is everything all right, can I get you anything else?”

Take personal responsibility, make it the best it can be because of your actions and your efforts.

Now I want each and every one of you to have one of these cards, yeah so today out here along the product tables, outside, downstairs wherever you can buy the product you can go and you can get yourself one of these cards, I want you to take personal responsibility for taking one card.

We did this in Singapore a couple days ago, you know the expression Kiasu?

I’d say the first eight people got all the cards you know..don’t do that! I want to give you an assignment also. I want you not only to take one of these cards and enjoy it but within 72 hours I want you to give it away. I want you to find somebody in your life who gives you decent service and say here this is for you now if you choose that person and there are a real sourpuss..”ying-ying ying-ying” and they just won’t smile, then all you have to do is turn the card over it says cheer up make today a better day… for you.

One more product here I just want to tell you about it briefly it’s called “Partnership Power” how to get more from the relationships that matter to you most and this is about building the kind of long-term, successful, mutually beneficial, partnerships that you want with your customers, your suppliers, your boss, your subordinates, people on the other department, headquarters etc. etc. etc.

I want you to have a copy, I want you in red to have this copy would you pass that right back to her please okay once again right there in red give her a clap.

Talk pricing for a second the original price in Singapore was the equivalent of about 2600 ringgit for the whole package. Richard beat on me and beat on me and beat on me and he said that today the total package seminar price is only 1700 ringgit.

Folks, there’s only 30 sets here here so if you’re one of the first thirty that goes over and buys the whole set all the different products are here you get to take it home today I’ll be happy to autograph it for you if you like, if you don’t get there in time they’ll backorder the have it to you within one week.

Ladies and gentlemen, I wish your customers outstanding service. I wish you prosperity, good health and good luck. Thank you very much.

Ladies and Gentlemen, Malaysia, Mr. Ron Kaufman!