Have you met service providers who are frustrated, tired or just burnt out?
They may look frantic or exhausted. They may sound sad or just plain bored.
Their pride in customer service quality has faded away and their passion has all but disappeared. They are just going through the motions, watching the clock, earning a living and waiting for the day’s demise.
Have you met one of these tired men or women? Have you ever been one?
Serving others is the essence of a fulfilling business and social life. But customer service quality requires a contribution, an exchange of energy between two players.
You can’t serve others well unless you’ve learned to serve yourself. Take the time to recharge your batteries and your customer service quality will rise again. You do deserve a break!
Key Learning Point For Customer Service Quality
If you are too worn out to serve with a smile on your face and a glow of goodness in your heart, you need rest and rejuvenation right away. Do what’s best for your customers – and for you. Take a break. Serve yourself. Your customer service quality will rise if you do.
Action Steps For Customer Service Quality
Take a walk. Spend time with nature. Listen to music. Read and be inspired. Splurge on a favorite food. Get a backrub. Give a hug. Talk to an old friend. Drink something healthy. Take a short nap. Watch the clouds go by. Visit an art gallery or a playground. Take a class. Throw a party. Write a poem. Call your mother. Watch a movie that will make you laugh or cry. Step in the shower and sing out loud. Enjoy a long, hot soak in the tub.
Do whatever lifts you up, clears your mind and turns you back “on” for delivering superior service. It is perfectly acceptable to need a little down time to get back on track.
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Copyright, Ron Kaufman. Used with permission. Ron Kaufman is the world’s leading educator and motivator for upgrading customer service and uplifting service culture. He is author of the bestselling “Uplifting Service” book and founder of Uplifting Service. To enjoy more customer service training and service culture articles, visit www.RonKaufman.com.
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