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Business is always evolving, and as a leader, you HAVE to evolve with it.
Of course, we always have new technology, new ways to deliver goods and services, etc. But I’m not talking about how the logistics of business have changed. I’m talking about a mindset evolution!
Companies who have built a culture of service excellence understand the importance of fostering a service mindset in every member of their organization.
And THESE are the organizations we see reaching new heights every year!
But even these superstar organizations are looking to evolve, to take the next step beyond an uplifting service culture to a culture of authentic care.
So, what does care have to do with service and your organization? Watch the video to find out!
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Below is an Autogenerated Transcript
What is care? Now, the first part of care is when somebody says, “Oh, I care about you.” We’ve heard that before, right? Right. Like, “Do you care?” “Oh, yes, I care.” So, the first part of care is what I call concern. Something has your attention and you could even say your intention. Like you have good intentions. “Oh, I really care.” Okay. But you may or may not do anything about it. Have you had people say, “Oh, yeah. I care. But I don’t know what to do.” So, I’m not saying that that’s wrong. I’m just saying it’s part of care. But if you want somebody who’s going to take care, then it’s not just concern. Then there needs to also be some commitment. Like, I’m concerned and I’m going to do something about it. So, care is concern and commitment to what? Someone’s well-being. So, for example, if you say I care about the environment of the Maldives, then you’re not looking at and just going, “Oh, I really worry about the ocean, pollution,” Na, na, na, na, na. That’s not enough. But if you say, “but I’m going to do something about it also. I’m going to learn about recycling, I’m going to be more energy efficient, I’m going to contribute to some pilot project.” Right? Then you’ve got the care and the commitment. You’ve got the concern and commitment to well-being. Now, I want you to notice, And this part is a little bit philosophical. Being is a verb. It’s not well-be. It’s well-being. Which means what? It’s always, it’s always happening. It’s always coming. It’s always changing. It’s always evolving. So, when you say I care about someone’s well-being, it’s not just in this moment. When else? Into the future. Exactly right. So, care is concern and commitment to someone or some thing’s well-being, which also means their future well-being. Now you say, “Well, what about the present?” It’s a good question, but how long is the present? The present before it becomes the past? You know, the present I was just talking about, now it’s in the past. Yeah, the present. Oh, there it was. So, we’re always living into the, living into the (future). Always. That’s part of being human. That sense of knowing that there’s something coming after. And when you’re concerned and you’re committed to that something that’s coming. That’s what I call care. Now, when somebody says, “Take good care”, what are they asking you to do? Right. So, then you could say that I’m sorry You could say that service is care in action. Now, in the same way that we did a change of thinking about service, let’s do a change of thinking about care. You may not know, the root of this word Is from German. And the word was karō. And what it meant, like sixth century, was to grieve. Weep, cry, worry. You know why? Because back then, if somebody was ill or they were injured or they were old, what was going to happen? They were going to die. And so, if you care, what did you do? That’s where it came from. You do that very well. However, in today’s world, when we say, “I care”, you don’t mean, “I grieve”. What you mean is I care about the future well-being. And I’m committed to enabling and educating and empowering and encouraging that future well-being. Do you get this? This is a big deal for you to understand. If we’re going to do a program called Leaders Who Care. If you’re a leader who cares, then you’re somebody who’s concerned and committed to the future well-being of those that you lead. Whether it’s your family or your team or your neighborhood or your country or whatever it may be.