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Have you noticed how AI is everywhere these days? It’s changing the way we work and interact and do business together. AI is revolutionizing customer experiences and transforming how companies deliver their service.

Now, this transformation offers huge potential to create more value by improving your service to customers. But it also comes with big challenges for leaders of teams and organizations. These are real problems that many business leaders are wrestling with right now.

Here’s just one example. How do you build an internal culture of experimentation and innovation that attracts the best new talent, but at the same time develops the people you have and then retains them as they grow in their skills and value?

You cannot just throw AI tools at a situation like this and expect to get good results. And you cannot ignore your current team and just hire all new people.

So, what is the solution? The solution is to build a culture in your organization where the people on existing teams are brought together with new people and new tools like AI to create new and better solutions.

But the key to making this work is explaining from the beginning that the objective is not only to create customer value and solve business problems but also to develop experience and build practices for better internal service between departments, teams, and team members.

You want people to understand that the purpose of new recruits and old-timers working together is twofold. One, solve problems using tools like AI. But two, build stronger relationships to improve the way you work together now and into the future.

I’m Ron Kaufman, and for decades, our team has helped leaders turn challenges like these into opportunities for growth, delivering new value, and building stronger relationships. And we’ve seen this work with many organizations across industries, but we’ve also seen companies struggle while they’re trying to adapt, losing their best people and their best customers.

So, if you want help for your people to embrace AI and embrace each other, then you’re welcome to book a call with one of our expert advisors.

In the meantime, right now, what is happening in your organization? Are your people responding to this rapid pace of change by working more closely together? Are they learning to harness the power of new tools and working with new team members? Are they improving, innovating, and collaborating across the organization? Or are they sticking their heads in their silos? Hanging on to legacy practices while your competition creates the future?

Leave a comment below. I look forward to hearing from you.