Improve Your
Business Performance
Improve performance, reduce expenses,
increase revenue, and expand your
market share.
Reap the Rewards of Uplifting Service
Uplifting Service is an investment in the future
sustainability of your organization.
When a culture of Uplifting Service is alive everywhere in your organization, your business will operate from a foundation of greater stability, flexibility, and performance.
That’s because service means taking action to create value. And Uplifting Service gets everyone on the team to take the next steps to create even more value. This mindset produces savings, efficiencies, and competitive advantages throughout the organization.
Your customers are happier and more loyal, which increases lifetime customer value, reduces churn, and brings in more profit without the cost of acquiring new customers.
Your employees feel empowered in their work, more connected to your service vision, and more motivated to contribute to a culture of continuous improvement. The result is greater employee loyalty and less turnover, with all the benefits and savings that implies.
And finally, your organization develops a reputation as a market leader, increasing your market share and insulating you from competition.
A culture of Uplifting Service produces efficient, profitable, innovative organizations that are recognized and rewarded as market leaders.
Revenues and Profit Suffer When Service Is Poor
Bad service initiates a vicious cycle of operational inefficiencies, falling revenues, and reduced competitiveness.
Top line sales revenues decline as current customers
leave and new prospects look elsewhere.
With other choices available, customers and prospects
avoid bad service and take your revenue with them.
Profits are squeezed by price pressures.
Without premium service, business becomes a price war. Profits continue to decline when you cannot offer greater value.
Market share drops lower.
Share of market, and share of wallet, declines as competitors offer better service and value.
Operational costs rise while service declines.
Bad service just costs more to resolve. And providing
better service seems impossible when other costs are on the rise.
The solution? An architecture of Uplifting Service that
allows you to build a sustainable culture of service excellence.
Start on the Path to Uplifting Service Today
Speak with a strategist to explore what’s possible for your organization.
Gain clarity on your biggest and most valuable opportunities.
Discover how we can help you achieve your service goals.
How Uplifting Service Adds to Your Bottom Line
Financial performance goes up as service value goes up.
Customers pay a premium for value.
Consistently high service value and partnership means
customers are willing to pay more for products and services.
That produces more revenue and higher profit margin for
your organization.
Outstanding service brings customers back to
spend more.
Happier customers spend more money, purchase more
often, refer other business, and stay with you for many
years.
Leading brands enjoy greater sales.
When your service reputation is well known, you will
continue to gain revenue and market share.
Service improvements lower costs
Looking for increased value includes discovering waste.
Organizations with a service culture identify how to improve
customer experience without bigger budgets.
A Proven Path to Sustainable Profitability
Our Proven Path helps you build a culture of Uplifting Service throughout your organization.
In an Uplifting Service organization, everyone is focused on new ideas and new actions to increase value.
Employees learn how to delight each customer or colleague based on what that person values. They come to see each interaction as an opportunity to serve better, and their insights spark creative ideas for improving customer experience. Our tools help teams identify “quick wins” – where they can create an uplifting experience immediately and at no cost, and “big projects” that deliver big results over time.
The result is a culture of continuous service improvement, driven by employee-led initiatives that create efficiencies, reduce costs, and produce immediate results.
As service improves, customers become loyal fans and advocates for the organization. The cost of retaining a customer drops, the lifetime value of a customer increases, and each customer becomes a source of improved profitability.
In tandem, the brand reputation increases, the organization extends its competitive advantage, and its market share increases.
The end result is a more profitable, durable organization that’s better positioned to weather downturns and seize new opportunities.
Learn more about the Uplifting Service programs and how we can help you achieve these results.
Learn How You Can Get These Results for YOUR Organization
Get clarity on your biggest and most valuable opportunities. Discover how we can help you achieve your service goals.
The Results are Astonishing
NIIT
100% gain in share price.
60% gain in customer-facing ideas.
16% gain in employee engagement.
XEROX
16% gain in employee engagement.
52% growth in net profit
growth within 12 months.
Immediate boost in
employee motivation.
AIR MAURITIUS
Returned to profitability
within 24 months.
Employee attrition
reduced to less than 5%.
LUX RESORTS & HOTELS
Highest room rates and occupancy levels in the
industry.
FIJI AIRWAYS
13.4% increase in profit, for
a record F$95.8 million.
14.3% increase in number
of passengers carried.
NTUC INCOME
Moved from #3 to #1
market share in sales in
18 months.
Successfully repositioned well-known brand in highly competitive market.
What Clients Have to Say About Uplifting Service
This program contributes to improvements in customer service and billions of pesos in real financial benefits. The program is instrumental in shifting the mindset of our people to be part of the change we want to see happen.
Rebecca Eclipse
Customer Experience Officer
The Uplifting Service program
is the cornerstone that helped
Steris revitalize focus on our
customer, enabling us to
differentiate our offers in a
price-sensitive marketplace
and drive customer loyalty.
Mark English
Vice President, Operations
This program generated
so many new ideas and opportunities that it was necessary to establish an Uplifting Service task force to prioritize initiatives.
Andrew Hurt
General Manager
Explore Our Services
Start on the Path to Uplifting Service Today
Speak with a strategist to explore what’s possible for your organization.
Gain clarity on your biggest and most valuable opportunities.
Discover how we can help you achieve your service goals.
