Below is an Autogenerated Transcript

So over the years, I’ve had the privilege of working with so many of your truly grand organizations that helped to build India to what it is today. Travelling the world working with leaders with teams with organizations everywhere I go to help them uplift the quality of the service and the spirit of service that’s provided not only to external customers but to colleagues as well. And this is of course incredibly important and in HR you know this. The quality of the customer experience is directly connected to the quality of the employee experience. So if you want your employees, your team members, your customer-facing staff to give the client or the customer or the patient or the member or the visitor a fantastic service experience, then you also need to give them as colleagues an outstanding HR experience and collegial experience as well. So this whole world of service is what I’m going to be talking with you about today. But if you look in the upper corner of my new website it says Ron Kaufman Serve- Care- Love.

Now that word “care” if I’d used it just two years ago a lot of people in business would say, “I don’t know, it sounds a little soft and fuzzy”. But today in the pandemic world in which we live where ecological changes are confronting all of us, and we’re genuinely looking into the future together, everyone in business, especially in HR, recognizes the importance of authentic care.