Ron Kaufman is one of the world’s leading motivational keynote speakers on the topics of achieving service excellence, increasing customer satisfaction, retaining loyal customers, and building sustainable service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents powerful insights and global best practices from working with clients in every industry and on every continent for more than thirty years. His energetic keynote speeches have inspired millions, frequently earning standing ovations from audiences of all ages. In 2018, GlobalGurus rated Ron the #1 customer service guru in the world. Ron travels worldwide to speak at company meetings, industry conferences, and association events throughout the year.

Ron is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. He is the founder of Uplifting Service, a global education and consulting company that enables leaders and organizations to build sustainable cultures that win the hearts and minds of customers, colleagues, and partners.

Edinburgh, Scotland’s capital city, is the second largest tourist destination and financial center in the UK (after London). Architectonically, it is a mixture of old and new, medieval palaces rubbing shoulders with Gothic churches and contemporary avant-garde constructions. It has highly developed banking, insurance and investment sectors, hosting the headquarters of major institutions such as the Lloyds Banking Group, Standard Life and Scottish Widows. Edinburgh is also renowned for its cultural institutions, such as the National Museum of Scotland, the Scottish National Gallery and the National Library of Scotland, and for its universities, particularly the prestigious University of Edinburgh, established in 1582 and currently ranking 23rd in the QS World University Rankings. In 2004, Edinburgh became the first city in the world to be designated a UNESCO City of Literature. Various famous writers were born and/or worked here, including Jules Verne, Walter Scott and J.K. Rowling, who confessed that many of the characters and settings of her famous Harry Potter novels were inspired by people and places from Edinburgh. In the summers, Edinburgh becomes a vibrant ‘festival city,’ hosting numerous large festivals, such as the Edinburgh International Festival, the Fringe (the world’s largest art festival), the International Book Festival, the International Film Festival, the International Television Festival or the International Science Festival.

Edinburgh as a Conference Destination

Shanghai is a major center for international conventions, conferences, fairs and summits, focused on subjects ranging from customer experience management and mobile technologies to furniture and medicine. Here are some of the most important conferences taking place here: the Annual Customer Experience (CX) Management China Summit, the only conference in China focused on customer experience and satisfaction; the Mobile World Congress Shanghai, an international venue for mobile technology experts; the China Autonomous Driving Testing Technology Innovation Conference, where the latest developments in autonomous driving are presented and discussed; the China International Furniture Fair, one of the largest interior design fairs in the world; and the ACS Shanghai Medicinal Chemistry Conference, a healthcare-focused event bringing together a large number of medical experts and chemical engineers.

Edinburgh Food Options for Conference Delegates

There is a large diversity of restaurants in Edinburgh you can choose from after your conference. Here are some of the best: the Aizle (Phone: +44 131 662 9349) and the Stockbridge Restaurant (Phone: +44 131 226 6766), where you can sample local Scottish cuisine; the Castle Terrace (Phone: +44 131 229 1222), serving modern British dishes cooked using French-inspired methods; Locanda De Gusti (Phone: +44 131 346 8800), a stylish Italian restaurant; the Kitchin (Phone: +44 131 555 1755), a renowned French restaurant located in in an ex-whiskey-factory warehouse; and the Purslane Restaurant (Phone: +44 131 226 3500), famous for its seafood and Scottish game dishes.

Edinburgh Attractions for Convention Attendees

There are numerous highly rated tourist attractions you can experience after your conference in Edinburgh, including: the Old Town, a bustling area of picturesque old buildings and narrow streets, home to the Edinburgh Castle, probably the most well-known landmark in the city, and to the Scottish Parliament, an imposing modern building; the National Museum of Scotland, with its fantastic collection of artistic, historical and natural exhibits; the Royal Botanic Garden, a 70 acres garden with a huge diversity of plants from all over the world; and the Princes Street Gardens, a public park in the center of the city, containing many monuments and statues.

Conference Center Venues

Edinburgh, UK has a large number of great conference centers and facilities, such as:

COSLA Conference Center (Location: Haymarket Yards)
Edinburgh Conference Centre (Location: Heriot-Watt University, Riccarton)
Edinburgh International Conference Center (Location: Morrison Street)
John McIntyre Conference Center, the University of Edinburgh (Location: Holyrood Park Road)
McDonald Rooms Conference Center (Location: McDonald Road)
Norton Park Conference Center (Location: Albion Road)