Motivational Service Excellence Keynote Speaker in Macau

Ron Kaufman is one of the world’s leading motivational keynote speakers on the topics of achieving service excellence, increasing customer satisfaction, retaining loyal customers, and building sustainable service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents powerful insights and global best practices from working with clients in every industry and on every continent for more than thirty years. His energetic keynote speeches have inspired millions, frequently earning standing ovations from audiences of all ages. In 2018, GlobalGurus rated Ron the #1 customer service guru in the world. Ron travels worldwide to speak at company meetings, industry conferences, and assocation events throughout the year.

Ron is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. He is the founder of UP! Your Service, a global education and consulting company that enables leaders and organizations to build sustainable cultures that win the hearts and minds of customers, colleagues, and partners.


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General Information

General Information about Macau for Meeting Planners and Event Professionals

Macau is an autonomous territory and special administrative region of China, with a population of over 650,000. It is considered the gambling capital of the world, surpassing even Las Vegas in terms of gambling revenue. Besides gambling, Macau’s economy is largely based on tourism (in 2006, the city was ranked the 21 st in the number of tourists by the World Tourism Organization), as well as textile and garment manufacturing and export, banking and financial services. Macau is one of the world’s richest cities and has a high Human Development Index and the fourth highest life expectancy on the globe. Some of its most important historical sites include the Taipa Old Market, constructed by the Macau government in 1886, the Dom Pedro V Theatre, one of the oldest Western-style theaters in eastern Asia, the Guia Fortress and Lighthouse, an imposing 17th century military fort, and the Holy House of Mercy, a historical building constructed in 1569. Macau is famous for its blend of Chinese and Portuguese cultures and religious traditions, represented by a large variety of holidays and festivals, as well as by a peculiar local cuisine, combining European, South American, African, Indian, Southeast Asian and local Chinese ingredients and cooking techniques.

Macau as a Conference Destination

Macau is a major center for international conventions, conferences and other similar events. Some of the most notable ones include: the International Conference on Science Technology and Management, a two day conference about the latest technological developments; the Asia-Pacific Conference, a major event focused on the hospitality industry and customer service and experience; the International Conference on Tourism and Retail, another venue for experts in the tourism and hospitality industry; the Digital Marketing Conference and the Annual Conference of the International Place Brand Association, two important conferences about marketing; and the International Conference on Medical and Health Science, a meeting point for healthcare specialists.

Macau Food Options for Conference Delegates

There are many amazing restaurants you can try during your trip to Macau. Some of the best ones include: Lai Heen (Phone: +853 8886 6868), an excellent Cantonese restaurant offering a large variety of delicious local dishes; the Eight (Phone: +853 8803 7788), a well-known Chinese restaurant; Don Alfonso 1890 (Phone: +853 8803 7722) and Antonio Macau (Phone: +853 2899 9998), two of the best Portuguese restaurants in the city; Robuchon au Dôme (Phone: +853 8803 7878), specializing in French gourmet dishes; and the Golden Peacock (Phone: +853 8118 9696), a fantastic Indian locale with a great ambiance.

Macau Attractions for Convention Attendees

There are many highly rated tourist attractions you can visit after your business conference in Macau, including: the Ruins of St. Paul’s, a renowned façade of a 17 th century church which was destroyed by fire, currently housing also a religious museum; the Venetian Macao, a luxurious resort with upscale restaurants, outdoor pools and indoor canals; Taipa, a famous island with many casinos, hotels, museums and sports facilities; the Macau Tower, a 338 meters high tower with a revolving restaurant on the top offering breathtaking city views; and the Senado Square, a square famous for its shops, restaurants and public events.

Conference Center Venues

Macau has a large number of great conference centers and facilities, such as:

Macau Fisherman’s Wharf Convention and Exhibition Centre (Location: Avenida da Amizade)
Macau Forum (Location: Avenida Marciano Baptista)
Macau Tower Convention & Entertainment Centre (Location: Largo da Torre de Macau)
Mandarin Oriental (Location: Av. Dr. Sun Yat-Sen)
Sheraton Grand Macao Hotel (Location: Estr. do Istmo)
The Ritz-Carlton (Location: Estrada da Baía da Nossa Senhora da Esperança)