Ron Kaufman is one of the world’s leading motivational keynote speakers on the topics of achieving service excellence, increasing customer satisfaction, retaining loyal customers, and building sustainable service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents powerful insights and global best practices from working with clients in every industry and on every continent for more than thirty years. His energetic keynote speeches have inspired millions, frequently earning standing ovations from audiences of all ages. In 2018, GlobalGurus rated Ron the #1 customer service guru in the world. Ron travels worldwide to speak at company meetings, industry conferences, and association events throughout the year.

Ron is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. He is the founder of Uplifting Service, a global education and consulting company that enables leaders and organizations to build sustainable cultures that win the hearts and minds of customers, colleagues, and partners.

Mumbai (also known as Bombay) is the largest city in India, with an estimated population of 12.4 million. It is an alpha world city and the wealthiest city in India, with the largest number of millionaires and billionaires from the continent. Mumbai is the most important financial, commercial and entertainment center from India and one of the world’s top ten commercial centers. It hosts the headquarters of large national and international institutions and corporations, such as the Reserve Bank of India, the National Stock Exchange of India, the Bombay Stock Exchange, Anchor Daewoo Industries, Fit International, the S & S Infotech and Software Private Limited and the Saral Finance Consultancy. It also has a quickly developing information technology sector, with areas such as the Santacruz Electronic Export Processing Zone and the International Infotech Park offering great facilities to IT institutions. In terms of architecture, the city is a mixture of Indo-Saracenic, Gothic Revival, Art Deco and other contemporary styles, with many constructions dating back to the colonial period. Mumbai has three UNESCO World Heritage Sites, the Chhatrapati Shivaji Terminus, the Elephanta Caves, and its collection of Victorian and Art Deco buildings. The city is the birthplace of Indian cinema and is world-famous for its Bollywood movies and its film festivals such as the Mumbai International Film Festival and the Filmfare Awards.

Mumbai as a Conference Destination

Mumbai is a major center for international conventions, summits, congresses and conferences. Some of the most well-known ones include: the CX Strategy Summit and the Customer Engagement Summit, two of India’s largest events about customer service strategies and customer experience management and optimization; the Customer Insights & Analytics, another important conference aiming to optimize customer experience; the Amazon Web Services (AWS) Summit, India’s most important information technology conference; the Gartner Data & Analytics Summit, a major venue for international experts in data science; and the World Marketing Congress, a two day event focused on the latest developments in the market industry.

Mumbai Food Options for Conference Delegates

There are many amazing restaurants you can choose from during your conference in Mumbai, India. Some of the most famous ones include: the ITC Maratha Dum Pukht Restaurants (Phone: +91 22 2830 3030), a renowned Indian restaurants serving slow cooked dishes from recipes dating back to two hundred years ago; Shree Thaker Bhojanalay (Phone: +91 22 2208 8035), an excellent restaurant offering samples of Gujarati cuisine; Gajalee (Phone: +91 22 3375 6175), an upscale restaurant famous for its delicious seafood dishes; By the Mekong (Phone: +91 22 6162 8480), an Asian restaurant located on the 37th floor of a luxury hotel; and Celini (Phone: +91 22 6676 1149), one of the best Italian restaurants in Mumbai.

Mumbai Attractions for Convention Attendees

There are many highly rated tourist attractions that you can visit after your conference in Mumbai, India, such as: the Gateway of India, a large waterfront triumphal arch built in an Indo-Saracenic style in 1924; Chhatrapati Shivaji Terminus Railway Station (formerly Victoria Terminus), a historic railway station built in a Gothic Victorian style and designated by UNESCO a World Heritage Site; the Elephanta Caves (another UNESCO World Heritage Site), a wonderful collection of cave temples located on the Elephanta Island and dedicated to the Hindu God Shiva; and the EsselWorld, an amusement park with numerous roller coasters and thrill rides.

Conference Center Venues

Mumbai, India has a large number of great conference centers and facilities, such as:

JSK Infotech (Location: Pratik Plaza, S V Road, Goregaon West)
Renaissance Mumbai Convention Centre Hotel (Location: Chinmayanand Ashram, Powai)
SAC Conference Room (Location: IIT Area, Powai)
The Retreat Hotel and Convention Centre (Location: Erangal Beach, Madh Island)
Victor Menezes Convention Centre (Location: IIT Area, Powai)
Walchand Hirachand Hall (Location: IMC Bldg, IMC Marg, Churchgat)