Motivational Service Excellence Keynote Speaker in Shanghai, China

Ron Kaufman is one of the world’s leading motivational keynote speakers on the topics of achieving service excellence, increasing customer satisfaction, retaining loyal customers, and building sustainable service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents powerful insights and global best practices from working with clients in every industry and on every continent for more than thirty years. His energetic keynote speeches have inspired millions, frequently earning standing ovations from audiences of all ages. In 2018, GlobalGurus rated Ron the #1 customer service guru in the world. Ron travels worldwide to speak at company meetings, industry conferences, and association events throughout the year.

Ron is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. He is the founder of UP! Your Service, a global education and consulting company that enables leaders and organizations to build sustainable cultures that win the hearts and minds of customers, colleagues, and partners.


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General Information

General Information about Shanghai for Meeting Planners and Event Professionals

With more than 24 million inhabitants, Shanghai, China is the most populated city in the world. Renowned for its iconic skyline, Shanghai includes two of the tallest buildings in the world, the Shanghai Tower and the Shanghai World Financial Center building. These skyscrapers are not only an interesting viewing point during daylight but also offer an outstanding aquatic lights-show if you walk along the Huangpu River. Architecturally, Shanghai is also famous for its Art Deco buildings represented by the Park Hotel, the Grand Theater, the Peace Hotel, or the Broadway Mansions, all constructed in the 1920s and 1930s by Western architects. The city includes one of the finest ports in the world and is one of China’s biggest economic, financial and commercial centers. Additionally, it is also one of the most important centers of progress and innovation in China, being the place where the first modern sewers and railways were constructed. Today, Shanghai includes the world’s longest metro system (365 miles) and owns the world’s fastest trains. This city has become a cultural hub for fashion, art, and design, being home to a large number of extraordinary museums, such as the China Art Museum, the largest art museum from Asia, and the Shanghai Museum.

Shanghai as a Conference Destination

Shanghai is a major center for international conventions, conferences, fairs and summits, focused on subjects ranging from customer experience management and mobile technologies to furniture and medicine. Here are some of the most important conferences taking place here: the Annual Customer Experience (CX) Management China Summit, the only conference in China focused on customer experience and satisfaction; the Mobile World Congress Shanghai, an international venue for mobile technology experts; the China Autonomous Driving Testing Technology Innovation Conference, where the latest developments in autonomous driving are presented and discussed; the China International Furniture Fair, one of the largest interior design fairs in the world; and the ACS Shanghai Medicinal Chemistry Conference, a healthcare-focused event bringing together a large number of medical experts and chemical engineers.

Shanghai Food Options for Conference Delegates

While you are attending a conference or convention in Shanghai, there are various restaurants you could enjoy. Some of the best Chinese restaurants include Fu 1039 (Phone: +86 21 5237 1878), Jin Xuan (Phone: +86 21 2020 1717) and Hakkasan (Phone: +86 21 6321 5888). Sushi aficionados will not be disappointed either – Shanghai is home to one of the best Japanese restaurants, the Flair Rooftop (Phone: +86 21 2020 1717). A large variety of international dishes can also be sampled in restaurants like Scena (Phone: +86 21 2020 1717) and the Fellas (Phone: +86 21 6316 9119), famous for their Italian and Mediterranean food choices, the Salon de Ville at Waldorf Astoria Shanghai on the Bund (Phone: +86 21 6322 9988), an upscale British restaurant, and the Blue Frog (Phone: +86 21 5030 6426), an American restaurant specializing in steaks and burgers.

Shanghai Attractions for Convention Attendees

Shanghai is home to a large number of amazing tourist attractions which you should definitely not miss if you are in the city, including: two amazing religious landmarks, the Temple of Peace and Tranquility (Jing’an Temple), built in 247 CE, and the City God Temple of Shanghai, an expansive historical temple complex dating back to the 15th century; the China Art Museum, home to a great collection of Chinese artworks; and some of the city’s major modern towers, the 492 meters tall Shanghai World Financial Center, the 10th tallest building in the world, and the 468 meters tall Oriental Pearl Tower, a futuristic TV tower offering fantastic city vistas.

Conference Center Venues

Shanghai, China has a large number of great conference centers and facilities, such as:

China Pavilion of Expo 2010 (Location: Shangnan Road)
Expo Centre (Location: Shibo Avenue)
Shanghai Everbright Convention & Exhibition Center (Location: Caobao Road)
Shanghai Exhibition Centre (Location: Nanjing W Road)
Shanghai New International Expo Centre (Location: Century Park, Pudong)
Shanghai World Expo Exhibition and Convention Center (Location: Guozhan Road)