Ron Kaufman is one of the world’s leading motivational keynote speakers on the topics of achieving service excellence, increasing customer satisfaction, retaining loyal customers, and building sustainable service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents powerful insights and global best practices from working with clients in every industry and on every continent for more than thirty years. His energetic keynote speeches have inspired millions, frequently earning standing ovations from audiences of all ages. In 2018, Global Gurus rated Ron the #1 customer service guru in the world. Ron travels worldwide to speak at company meetings, industry conferences, and association events throughout the year.

Ron is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. He is the founder of Uplifting Service, a global education and consulting company that enables leaders and organizations to build sustainable cultures that win the hearts and minds of customers, colleagues, and partners.

Vienna, the capital city of Austria, is located on the banks of the Danube River and is famous for its large number of cultural events, classical music concerts, and cozy restaurants, wine taverns and coffee houses. According to the Economist Intelligence Unit, Vienna is the second most livable city in the world, after Melbourne, in terms of safety, education, infrastructure, healthcare and other factors. It is the seventh most populous city in the European Union, with a population of 1.8 million. Vienna is the financial, economic, political and cultural center of Austria, with an economy relying largely on the service sector (but also on commerce, trade, technology, manufacturing and real estate). It hosts the headquarters of major multinational companies such as Johnson and Johnson, Philips, Siemens and Roche, and of famous international organizations such as the United Nations or OPEC. In terms of architecture, Vienna is a very diverse place, combining styles such as Baroque, Romanesque, and Art Nouveau. Some of its most well-known landmarks are the Imperial Palaces, such as the extraordinary Schönbrunn (the summer residence of the Habsburgs in the past) and the Holfburg Palace, and the 19 th century Ringstraße, a street with imposing buildings, parks, and statues. Notable past residents from Vienna include the composers Mozart and Beethoven and the psychoanalyst Sigmund Freud.

Vienna as a Conference Destination

Vienna is a major center for international conferences, conventions and summits, famous for its extraordinary conference centers like the Austria Center Vienna, with a capacity of 20,000 people, and the Hofburg Palace, able to accommodate up to 4,900 people. Some of the most important conferences include: the Customer Experience Management in Banking Summit, the DGI’s Government Customer Experience Conference, and the CEM in Telecoms European Summit, three major events focused on the
customer service industry; Accelerate, an important conference about digital transformation; the Legal Tech Conference, where experts in law and technology meet and exchange ideas; and the WeAreDevelopers AI Congress, a meeting point for software developers specializing in artificial intelligence.

Vienna Food Options for Conference Delegates

Here are some of the best restaurants that you can find in Vienna: Restaurant Rote Bar (Phone: +43 1 51456841), a classy and elegant locale offering traditional Viennese specialties; the Leberkas-Pepi Wien (Phone: +43 1 5850642), Schachtelwirt (Phone: +43 1 5320707) and Edvard (Phone: +43 1 23610008082), other three extraordinary Austrian restaurants; Palais Coburg (Phone: +43 1 51818800), a luxurious restaurant located in a five-star hotel serving a large variety of national and international dishes; DO & CO Restaurant Stephansplatz (Phone: +43 1 5353969), a top-floor restaurant with amazing views serving both local and Asian dishes; and the Lebenbauer (Phone: +43 1 5335556), one of the most famous vegetarian restaurants from Vienna.

Vienna Attractions for Convention Attendees

There are numerous highly rated tourist attractions you can visit after your business conference in Vienna, Austria, such as: the Vienna State Opera, one of the most famous opera houses in the world; the Schönbrunn Palace, an 18th century huge Baroque palace, containing 1,441 rooms; the St. Stephen’s Cathedral (Stephansdom), an enormous cathedral founded in the 12th century and currently the seat of the Catholic archbishop of Vienna; the Hofburg Imperial Palace, the residence of Austria’s president, constructed in the 13th century; and the Tiergarten Schönbrunn, a zoological garden opened in the 18th century and containing over 500 species of animals from all over the world.

Conference Center Venues

Vienna, Austria has a large number of great conference centers and facilities, such as:

Austria Center Vienna (Location: Bruno-Kreisky-Platz)
Conference Center Reed Messe (Location: Ausstellungsstraße)
Hofburg Palace Vienna (Location: Heldenplatz)
Messe Wien Exhibition Congress Center (Location: Messeplatz)
NH Vienna Airport Conference Center (Location: Flughafen Wien, Einfahrtsstraße)
Vienna Twin Conference Center (Location: Wienerbergstraße)