Online Learning
and Support
Online training programs take your
team on The Proven Path to
Uplifting Service.
Empower Your Team to Deliver
Uplifting Service
Uplifting Service means taking action to create value for every customer, colleague, partner, or stakeholder that interacts with your organization – and then taking the next step to create even more value.
In a thriving culture of service, everyone passionately takes responsibility for service to customers and colleagues. Each member of the team actively uses service excellence tools to discover and apply improvements.
To create this culture, your team must look at service differently. What matters is not only what they do, but also how their actions are perceived and experienced. They need to be curious about what other people value, recognize that not everyone values the same things, and find ways to create the value that others want and need.
In our Uplifting Service Online Learning Programs, your team members will acquire a set of principles, frameworks, and tools that will help them internalize a new orientation to service excellence.
This perspective will form the basis of your organization’s transformation. With a shared understanding of service excellence principles, your team will be prepared to work together to identify service opportunities, launch service
improvements, and find new ways to take the next step in creating value.
A Team that Steps Up to
Service Excellence
Team members will internalize the principles of Uplifting Service and acquire tools for delivering the most valuable service
experience at any given moment. They’ll also be prepared to work collaboratively to identify service improvement opportunities and roll out service initiatives.
Team members will:
- Step up to improve the external internal service your team provides to customers and the colleagues and the internal service the provide to colleagues.
- Use the right style for the right person at the right time in order to provide a better service experience.
-
Take personal
responsibility for improving service whenever they have the opportunity to do so.
-
Use a cycle of continuous service improvement to build trust with customers and colleagues.
-
Provide service that fosters more customer loyalty.
- Cultivate powerful partnerships with customers and colleagues.
Start on the Path to Uplifting Service Today
Speak with a strategist to explore what’s possible for your organization.
Gain clarity on your biggest and most valuable opportunities.
Discover how we can help you achieve your service goals.
The Tools You Need to Deliver
Superior Service
Great service requires more than customer service training, standard procedures, and established scripts. Only a fully embedded service culture creates sustainable results.
Uplifting Service gives you the tools, principles, and understanding necessary to make your service strategy concrete, scalable, and successful over the long term.
Create a Common Service Language
from the customer’s point of view. This dramatically
improves the speed and quality of your team’s collaboration.
Pinpoint the Real Problems
tool enables teams
to map out their shared service delivery, identifying immediate opportunities and ideas for service improvement.
Serve Up
True Value
value. This enables differentiation from competition, while avoiding the waste from non-value adding actions.
Deliver Value
the Right Way
Inspire Action,
Not Blame
Recover Customer Loyalty
Back with Service Recovery is a simple and effective way to convert complaints into sincere compliments, turning loss of business into long-term loyalty.
Move Up the
Loyalty Ladder
to be ambassadors of
your brand.
Start Winning from
the Beginning
you navigate ever changing situations more successfully.
Give More to
Get More
Build Trust with Service Delivery
Learn More About Creating An Uplifting Service Culture in Your Organization
What Clients Have to Say About Uplifting Service
We lacked a common service
language and holistic framework.
Uplifting Service provided both. There was initial resistance – but as people attended the UP programs, we could see change
right away.
Andre Viljoen
Chief Executive Officer
The effects of the Uplifting Service program have been
transformative. Team members
take greater pride in
what they do, and customer response has never
been better.
Julian Hagger
Chief Sales & Marketing Officer
We worked with Ron over an 18 month period to deliver his programmes throughout our business. During this time we found Ron to be a superb catalyst for change, inspiring all those around him to up their game and put the customer at the centre
of all they do.
Christian Lauritzen
Head of Group People & Organisational Development, ISS
Other Ways We Serve
Start on the Path to Uplifting Service Today
Speak with a strategist to explore what’s possible for your organization.
Gain clarity on your biggest and most valuable opportunities.
Discover how we can help you achieve your service goals.
