Read Uplifting Service
Read Ron Kaufman’s New York Times Bestselling Book “UPLIFTING SERVICE, The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet.”
Get everything you need to succeed with service!
Resources to Guide Your Service Transformation
Videos to Guide Your Service Transformation
WHY: The Case for a Culture of Uplifting Service
LEARN: The Ten Uplifting Service Principles
BUILD: The 12 Building Blocks of Service Culture
LEAD: The Seven Rules of Service Leadership
DRIVE: The Service Culture Implementation Roadmap
Start on the Path to Uplifting Service Today
Speak with a strategist to explore what’s possible for your organization.
Gain clarity on your biggest and most valuable opportunities.
Discover how we can help you achieve your service goals.
Attend an Uplifting Event
LEAD: The Seven Rules of Service Leadership
It's not necessary to be at the top of the organization to take the lead. The Seven Rules of Service Leadership are specific behaviors that great leaders at every level consistently demonstrate.
Unleashing Unbelievable Masterclass
You don’t need a big budget or
long lead time to implement
service education that propels
customer experience
to the next level.
long lead time to implement
service education that propels
customer experience
to the next level.
Service Culture Keynote at Swiss Excellence Awards
Keynote speech on service
culture with global examples of
The Proven Path in action.
Includes a provocative and
challenging post-speech interview.
culture with global examples of
The Proven Path in action.
Includes a provocative and
challenging post-speech interview.
Read Popular Blog Posts
What Our Clients are Saying About Uplifting Service
Ron really opened our eyes to the little things we can change in our approaches that add tremendous value to ourselves and others.
Sandra Leung LiAnalytical Lead 
I have never seen anyone put so much valuable information in such a short period of time and do it so delightfully.
Paul SniderProgram Committee Chair 
Uplifting Service addressed the problem
we are working to solve – getting over 10,000 employees to all move
in the same direction.
Mark HillmanHead of Global Client Services 
The week following the conference we're still receiving kudos for sponsoring such a dynamic and informative speaker.
Tim BellPresident, Strategic Initiatives
Definitely one of the best trainings I have attended if not the best so far! What he has done with companies like LUX and Singapore Airlines is just brilliant.
Suneeta MotalaChief Marketing Officer 
Ron is a superb catalyst for change, inspiring all those around him to up their game and put the customer at the centre of all they do.
Richard BoltonManaging Director 
Professionalism and passion combined with a clear, coherent, hands-on approach for how to truly change the service culture of your company.
Christian LauritzenHead of Group People Development 
He tailored his presentation to our industry and really understood what our needs are. He had everybody standing up clapping which has never happened before.
Tea ColaianniDirector 
We've been working with Ron for more than 2 years now and confidently recommend him to any organization that wants to compete on service value and service partnerships.
Usama RafiGeneral Manager 
Ron’s energy and enthusiasm for service leaps off the stage. We are still talking about his presentation months?after the event!
Cindy WilliamsOffice of Public Affairs 
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Gather Insights with Assessments
Hiring a new employee or team member into your organization is one of the most influential jobs of a leader. Who you hire has significant impact on your existing and developing culture. This guide includes 25 revealing interview questions to help you choose individuals who are ready for a culture of service excellence.
Creating a Common Service Language aligns everyone on your team, making it easier for them to keep growing in the same direction. Communication and collaboration improve when people share a common language. This guide will help build your Common Service Language, ensuring your language is effective now and in the future.
Get Started with Learning Online
Discover how quickly you can create more value and become more valued.
Creating More Value with Uplifting Service
Learn the world’s most powerful definition of service and discover actions you can take right now to succeed.
Start on the Path to Uplifting Service Today
Speak with a strategist to explore what’s possible for your organization.
Gain clarity on your biggest and most valuable opportunities.
Discover how we can help you achieve your service goals.
