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Ron Kaufman is the world’s leading educator and motivator for uplifting service and building service cultures. He helps leaders, organizations, governments, and communities create sustainable cultures to improve well-being and generate new value. Visit www.RonKaufman.com
What goes around, comes around. What you send out does come back. Service is a two-way street. Life is, too. – Ron Kaufman
A product is a starting point. A loyal customer is the goal. – Ron Kaufman
Service is the currency that keeps our economy moving. I serve you in one business, you serve me in another. When either of us improves, the economy gets a little better. When both of us improve, the world grows stronger and closer together. – Ron Kaufman
When you do a little more, you stand out a lot more. – Ron Kaufman
Service does not exist at the expense of your profits. Profit exists because you made the investment in service. – Ron Kaufman
Adding value is a key to your success. But don’t assume all customers value the same thing. Take the time to ask and listen. They’ll be glad you did. So will you. – Ron Kaufman
When you serve another person, you share a moment in life. Honor it. – Ron Kaufman
Exceeding expectations is where satisfaction ends and loyalty begins. – Ron Kaufman
First step: understand your customers. Second step: make sure they feel it. – Ron Kaufman
Service is an action that starts a chain reaction. – Ron Kaufman
A customer not served is a customer not deserved. – Ron Kaufman
Doing a fast job can impress for a short time. Doing a great job can impress for a lifetime. – Ron Kaufman
Developing great employees attracts great customers. – Ron Kaufman
Always do what you can do instead of worrying about what you can’t. – Ron Kaufman
Every service problem is as an opportunity to show you care. – Ron Kaufman
Be the mirror in which people admire their true potential. – Ron Kaufman
The most valuable person is the one who cherishes the value in others. – Ron Kaufman
Customers pay a price, but they remember the value. – Ron Kaufman
What’s possible today isn’t bound by what was possible yesterday, and is never a measure of what’s possible tomorrow. – Ron Kaufman
When things go wrong, make improvements, not excuses. – Ron Kaufman
If you want to live more, give more. – Ron Kaufman
Meeting expectations is good. Exceeding expectations is better. – Ron Kaufman
You’ve got one mouth and two ears. There’s a reason. – Ron Kaufman
Greatness is not how you feel, it’s how you make others feel. – Ron Kaufman
The cutting edge of service is always being honed and polished. – Ron Kaufman
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