Workshop Leader
Certification
Develop a team of leaders to drive
service improvement projects and
build a stronger service culture.
Drive a Process of Continuous Service Improvement
Providing Uplifting Service depends upon taking action to create value for every customer, colleague, partner, or stakeholder that interacts with your organization – and then taking the next step to create even more value.
In a thriving culture of service, everyone passionately takes responsibility for service to customers and colleagues. Each
member of the team actively uses service excellence tools to discover and apply improvements.
Building and maintaining an Uplifting Service culture is accelerated by internal Workshop Leaders who educate and support their colleagues, help teams identify practical action steps for immediate implementation, and drive service improvement projects throughout the organization.
That’s why we suggest that you build a team of certified Workshop Leaders who exemplify a commitment to exceptional service, understand your existing service culture, and are eager to support their colleagues in delivering service excellence.
We offer Workshop Leader Certification Programs to educate these service leaders on the Uplifting service methodology. They will learn to facilitate the service improvement process, identify low-hanging fruit and quick wins, build consensus around appropriate action steps, and drive service improvement initiatives.
These Workshop Leaders are a crucial to creating a culture of service excellence. They translate leadership’s commitment to service into concrete, impactful service improvements. And by engaging, supporting, and facilitating their colleagues’ ideas and innovations, they help cascade the Uplifting Service principles and
methodology throughout the organization.
Workshop Leader Certification can be completed onsite or in a self-paced online format. Selected individuals from your organization are prepared to facilitate the continuous service improvement process with consistently outstanding results.
Because the Workshop Leaders will serve as role models and change leaders in your organization, select talented team members who demonstrate a natural drive to delight other people and exceed expectations.
Drive Passion for Service Improvement
Uplifting Service Workshop Leaders drive passion for service improvement by educating and inspiring every member of the team. Workshop Leadersz will learn the Uplifting Service methodology, explore the tools they’ll use to drive service innovation, and discover how to lead their peers through ongoing cycles of service improvement.
Workshop Leaders will:
- Drive change using service improvement principles and tools.
- Work with leaders and managers to drive service improvement projects and build a stronger service culture.
- Help the team to map and evaluate customer perception points, so as to identify the biggest opportunities to add value and improve service.
- Assist team members to identify practical action steps for immediate implementation.
- Guide team members in applying service improvement tools to specific internal and external service situations.
- Develop in-house service expertise to lead projects, answer questions, inspire team members, and motivate everyone to take the next step to add more value.
Start on the Path to Uplifting Service Today
Speak with a strategist to explore what’s possible for your organization.
Gain clarity on your biggest and most valuable opportunities.
Discover how we can help you achieve your service goals.
The Tools You Need to Deliver
Superior Service
Great service requires more than customer service training, standard procedures, and established scripts. Only a fully embedded service culture creates sustainable results.
Uplifting Service gives you the tools, principles, and understanding necessary to make your service strategy concrete, scalable, and successful over the long term.
Create a Common Service Language
from the customer’s point of view. This dramatically
improves the speed and quality of your team’s collaboration.
Pinpoint the Real Problems
tool enables teams
to map out their shared service delivery, identifying immediate opportunities and ideas for service improvement.
Serve Up
True Value
value. This enables differentiation from competition, while avoiding the waste from non-value adding actions.
Deliver Value
the Right Way
Inspire Action,
Not Blame
Recover Customer Loyalty
Back with Service Recovery is a simple and effective way to convert complaints into sincere compliments, turning loss of business into long-term loyalty.
Move Up the
Loyalty Ladder
to be ambassadors of
your brand.
Start Winning from
the Beginning
you navigate ever changing situations more successfully.
Give More to
Get More
Build Trust with Service Delivery
Learn More About Creating An Uplifting Service Culture in Your Organization
What Clients Have to Say About Uplifting Service
Ron’s methodology is robust, engaging, and action oriented. We are translating perceptions and expectations across cultures, countries, disciplines and businesses.
Jeffrey Becksted
Vice President, Sales Analytics
He is one of the most
inspiring and stimulating speakers I have heard. His ideas and recommendations
on service are so simple and
yet transformational that I
wish I had thought
of them myself!
Cheau Fang Lim
Managing Director
It is rare to experience this professionalism and passion combined with a clear, coherent, hands-on approach for how to truly change the service
culture of your company.
Christian Lauritzen
Head of Organizational Development
Other Ways We Serve
Start on the Path to Uplifting Service Today
Speak with a strategist to explore what’s possible for your organization.
Gain clarity on your biggest and most valuable opportunities.
Discover how we can help you achieve your service goals.
